Return & Cancellation Policy
At our store, we are committed to providing you with a smooth and satisfying shopping experience. Please read our updated policy below:
Order Cancellation
We understand that sometimes plans change, and you may need to cancel your order.
• Cancellation Window: Within 24 hours of placing the order.
• Cash on Delivery (COD) orders:
• Cancellations within 24 hours are free of charge.
• Prepaid orders:
• A 5% cancellation fee will be deducted from the total order value to cover payment gateway and processing fees.
Orders cannot be canceled after 24 hours, as they enter the fulfillment stage immediately.
Returns & Refunds
If you’re not satisfied with your purchase, we’ve made it easy for you to request a return:
• Return Window: Within 7 days of delivery.
• Eligible Reasons:
• You are unhappy with the product quality.
• The product is not as per your requirement.
• Return Conditions:
• Product must be unused, in its original packaging, and in resellable condition.
• Return shipping instructions will be provided upon approval of your request.
To initiate a return, please contact our customer support with your order number and reason for return.
Damaged, Incomplete, or Incorrect Orders
In the rare event you receive a damaged, incomplete, or incorrect item:
1. Share an unboxing video highlighting the issue within 24 hours of delivery.
2. Once verified, we will arrange for a replacement or refund at no additional cost.
Additional Notes
• The updated return policy applies to all eligible products purchased through our website.
• Some items may be non-returnable due to customization reasons; such exclusions will be clearly mentioned on the product page.
If you have any questions or need assistance, please reach out to our customer support team. We’re here to ensure you have a positive shopping experience with us.
